1. Purpose of the service
This document sets out the terms and conditions governing access to and use of the public shared bicycle service of Ontinyent (hereinafter, the "Service").
The aim of the Service is to provide citizens with a regular, sustainable, and efficient mobility system through shared bicycles.
2. Description of the service
The Service includes:
Electric pedal-assist bicycles
Charging stations with docking points (docks with electric charging)
Non-charging parking areas (bike racks)
Mobile app or digital access system
Types of stations:
8 charging stations, each with 10 electric docking points (capacity for 10 bicycles)
19 non-charging parking areas:
18 stations with capacity for 6 bicycles
1 station with capacity for 10 bicycles
Bicycles can be picked up or returned at any of these designated locations.
3. Area of use
Use of the Service is limited to the municipal area of Ontinyent.
4. Access conditions
The Service can be used by:
People over 16 years old
Minors with legal authorization
The user declares that they:
Are in adequate physical condition
Will follow traffic regulations
Accept these general conditions
Access is personal and non-transferable.
5. Subscription types and fees
Access to the Service is by subscription:
5.1 General subscription
Price: €15
Duration: 12 months
Includes:
First 30 minutes free per trip
Additional use:
€0.50 for each additional 30-minute period
5.2 Single subscription
Price: €5
Duration: 30 days
Use:
€0.50 for each 30-minute period from the start of the trip
5.3 General conditions of use
Time is calculated from unlocking until the bicycle is properly locked
Each new unlock starts a new trip
Prices may be updated and will be communicated in advance
6. Registration, renewal and cancellation
Registration
Done through the app or authorized channels
Renewal
May be automatic
The user will be notified in advance
Cancellation
The user may cancel their subscription at any time
Amounts already paid will not be refunded
7. Use of the service
7.1 Start of the trip
The user must:
Log into the system
Unlock the bicycle
Check its condition
If any issue is detected, the user must return it within a maximum of 2 minutes
7.2 During use
The user is responsible for the bicycle during the entire trip
7.3 End of the trip
The trip ends when:
The bicycle is correctly:
Placed in a charging station, or
Parked in a designated non-charging area (bike rack)
And the system confirms the trip has ended
If not ended correctly, the trip will remain active
8. Parking
Bicycles can be parked:
At charging stations:
Docking the bicycle and ensuring the rear wheel lock is activated
This allows the battery to recharge
In non-charging areas (bike racks):
They must be properly parked in designated supports
The user must ensure the bicycle is secured by wrapping the chain around the rack and activating the rear wheel lock
Parking outside these areas is prohibited. If the user tries to end a trip outside permitted zones, the system will register it as a pause and time will continue counting as part of the trip
9. Usage limits
To ensure system efficiency:
Each trip is intended for short-term use (≤30 min)
Extended use leads to additional charges
The operator may set maximum usage limits per trip
10. User obligations
The user agrees to:
Use the bicycle carefully
Not give it to third parties
Check its condition before use
Report any incident
Take care of it during the trip
11. Prohibitions
The following actions are prohibited:
Lending the bicycle
Commercial use
Carrying passengers
Tampering with bicycles or stations
Using it under the influence of alcohol or drugs
Leaving the bicycle outside designated areas
12. Liability
The user is responsible for:
Damage to the bicycle
Damage to third parties
Misuse
The operator may claim the corresponding costs
13. Theft or loss
In case of theft or loss:
Immediate notification
Report to the police within 24 hours
Otherwise, the user will bear the full cost
14. Infractions and penalties
An infraction may result in:
Temporary suspension
Financial penalties
Termination of the service
Depending on severity: minor, serious, or very serious
15. Customer service
Available channels:
App
Website
Telephone / email
16. Data protection
Processing in accordance with GDPR and applicable regulations
17. Amendments
The operator may amend these terms and conditions with prior notice
18. Applicable law
Governed by Spanish law